Issues & Investigations: Incident Reporting and Tracking

Report field incidents in real time with photo evidence, launch structured investigations, and maintain a clear audit trail from report to resolution.

Supa’s Issues & Investigations module gives frontline workers a fast, structured way to report incidents from their phone — and gives managers the tools to investigate, resolve, and track every report from a single dashboard. This page covers how to submit an issue, manage an investigation, and use the audit history for compliance reporting.

Key capabilities

Configurable issue types

Define issue categories that match your operations: safety incidents, equipment failures, hygiene violations, customer complaints, or anything else. Admins configure issue types in the dashboard settings.

Photo and video evidence

Workers attach photo or video evidence at the moment of reporting, captured directly from the phone camera. Time-stamped evidence is stored with the issue record and cannot be altered after submission.

Severity levels

Classify every issue as Low, Medium, High, or Critical. Severity determines which managers are notified and how quickly the issue must be resolved.

Auto-notifications

Managers receive an instant push notification when an issue is reported at their location. Critical issues also trigger email notifications to ensure no one misses an urgent report.

Investigation workflow

Assign an investigator, set a resolution deadline, and track findings inside the issue record. Investigators add notes and additional evidence as the investigation progresses.

Resolution tracking

Mark an issue as resolved with a written resolution note and documentation of the corrective action taken. The record is locked after resolution and stored in your audit history.

Full audit trail

Every issue carries a complete, immutable log: who reported it, when, from what location, who investigated, what findings were added, and when and how it was resolved.

Analytics

Track issue frequency by type, location, severity, and time period. Identify recurring problems across your network before they escalate.

Reporting an issue

1. Open the Supa mobile app

   Launch Supa on your iOS or Android device.

2. Tap Report Issue

   Tap the Report Issue button on the home screen or in the main menu.

3. Select the issue type and severity

   Choose the category that best describes the incident and set the severity level.

4. Add a description and evidence

   Write a brief description and attach photos or video from the camera. Add as much detail as you can at the time of the incident.

5. Submit

   Tap Submit. Your manager receives an instant notification with the full report.

Managing an investigation

1. Open the issue in the dashboard

   Log in to the Supa web dashboard and navigate to Issues. Select the issue you want to investigate.

2. Start the investigation

   Click Start Investigation and assign an investigator from your team. Set a resolution deadline.

3. Add findings

   The investigator logs findings, attaches additional evidence, and updates the investigation notes as they gather information.

4. Resolve the issue

   Once the investigation is complete, click Resolve and document the corrective action taken. Include any supporting evidence or sign-offs.

5. Review the audit record

   The completed issue — including the full timeline from report to resolution — is stored in your searchable audit history.

Issues flagged in checklists through failed answers can automatically create an issue report, pre-filled with the question, evidence photo, and location. This connects your compliance workflow directly to your incident management process.

Audit trail records are read-only after an issue is resolved. This protects the integrity of your compliance documentation and prevents post-hoc edits.